Center for Career Development Usability Test

The Center for Career Development (CCD) website is an important resource for students, employers, prospective students, and alumni. After the initial launch of the redesign, the site navigation and content was similar to what had been on the old website. In order to make the site more user-friendly and engaging, I revised the pages with our new CMS’s capabilities. I consulted the CCD so that I could focus on highlighting the most needed resources and information and placing them at or near the root of the site.

The usability test was conducted with 7 students of different ages, majors, genders and ethnicities. We had an observer in one room and interview with the student in a different room. Using Morae software, the observer was able to see the student’s facial expressions, mouse movement, click path, and hear their feedback.

We found that students had a positive impression overall, but commented that the lower-level pages were too text heavy. On a scale of 1 to 5, with one being poor and 5 being excellent, test participants rated the site a 4.6 in terms of their ability to find the information and a 4.8 in regard to their overall impression of the website. We presented the results and our recommendations to the CCD staff.